📖 How to Submit a Maintenance Request

🎫 Submitting a Maintenance Request

Step-by-Step Instructions

1. Open the submission form
   Navigate to the maintenance request page. You can bookmark this page for quick access.
2. Fill in your contact information
   Enter your name, email address, and optionally your phone number. Make sure your email is correct so we can contact you with updates.
3. Select the location
   Choose the specific location where the maintenance issue is occurring from the dropdown menu.
4. Choose urgency level
   Select Normal, Priority, or Emergency based on the severity of the issue. See the Urgency Levels section below for guidance.
5. Describe the issue
   Provide a detailed description including:
   • What is broken or needs attention
   • When the problem started
   • Any safety concerns
   • Steps you've already tried (if any)
6. Submit the request
   Click the "Submit Request" button. You'll receive a confirmation with a ticket number.

⚡ Understanding Urgency Levels

🟢 Normal - Regular Maintenance

Response Time: 24-48 hours

Use for:

• Routine maintenance needs
• Minor repairs that don't affect operations
• Cosmetic issues
• Non-urgent improvements

Examples: Light bulb replacement, minor paint touch-ups, filter changes

🟡 Priority - Needs Prompt Attention

Response Time: Same day

Use for:

• Issues affecting operations but not critical
• Problems that will worsen if not addressed soon
• Equipment malfunctions causing inconvenience

Examples: HVAC not working properly, door lock issues, water fountain not working

🔴 Emergency - Safety Concern or Critical Failure

Response Time: Immediate

Use for:

• Safety hazards requiring immediate attention
• Critical equipment failures
• Situations posing risk to people or property
• Complete system failures (no heat in winter, no water, etc.)

Examples: Gas leaks, electrical hazards, flooding, complete HVAC failure in extreme weather